An employee in one of Bank of America’s customer call centers has admitted he
stole sensitive account information and tried to sell it for cash.

Brian Matty Hagen said he met with two individuals whom he later learned were
undercover FBI agents and offered to sell them names, dates of birth, telephonic
passwords, and other details for Bank of America customers, according to court
records. He met with them at a restaurant in Sun City, Florida, where he told
them he was looking for accomplices who knew how to milk the accounts by
establishing phony credit cards in the customers’ names or through other means.

At first, Hagen demanded at least half of the resulting take, but later was
talked down to 25 percent. He demanded he be paid in cash and said he’d only
deal with accounts that had balances exceeding $100,000.

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