A number of BitDefender users, whose 64-bit Windows systems stopped working
or were unable to be rebooted after updating their security programs, vented
their frustration by flooding the antivirus (AV) vendor's forum pages over the
According to an IDG report, users on forum boards started signaling the
problem on Saturday evening. The complainants said several Windows files, and
the security vendor's own program files, were identified as "Trojan.FakeAlert.5"
malware after they performed an update for their BitDefender AV programs.
In an e-mail update Monday to ZDNet Asia, Vitor Souza, BitDefender's global
communications director, explained that "multiple" BitDefender and Windows files
which comprise .exe, .dll and other binary files, were incorrectly detected as
malware and "moved to quarantine".