The Consumers’ Foundation yesterday said a number of social gaming companies
do not provide adequate protection of consumers’ rights, as they have no
standard procedures to prevent hackers from illegally accessing players’
The foundation’s Consumer Reports Magazine in April conducted an
investigation into the terms and conditions that players must agree to before
playing nine types of online games.
It discovered that one out of every three games failed to clearly state in
their contracts how the company would deal with disputes regarding players’
Most of the games sell points or credits, which are a form of online currency
that players use to purchase simulated items, such as weapons or treasure, to
advance in the game.