In a blog post on Monday, Barbara Gordon, who heads Microsoft’s customer
service and support, argued that her company’s offerings beat Google’s hands
"The launch of Office 2010 earlier this month reminded me just how much this
makes us different," Gordon said. "When was the last time you called Google for
help recovering a lost Google Doc? Were you even able to find a number? My guess
is, no. Google simply does not provide that level of service."